Referral Process

The Intake Department at LifeStance Health is available to assist you throughout the referral process by scheduling patient appointments and answering any questions you or your patient may have.

Referrals are placed by one of our trained Intake Specialists, either through a systematic matching process or as a direct referral of your choice. Intake Specialists also can guide you in determining appropriate services or programs for your patients as they begin or continue their behavioral health care journey. 

Each LifeStance Health clinician follows a problem-solving approach to therapy and treatment, which includes comprehensive evaluation, collaborative development of goals, and psychiatric assessment and medication when appropriate.

LifeStance Health provides you with prompt communication and reliable follow-up data during your patient's treatment. We know the relationship you have with your patient is critical to wellness, and we are committed to collaborating with you throughout your patient’s care by providing the following:

Continuous Quality. 

LifeStance Health has earned The Joint Commission's Gold Seal of Approval® for accreditation by demonstrating compliance with The Joint Commission's national standards for health care quality. The accreditation recognizes LifeStance Health's dedication to continuous compliance with The Joint Commission's state-of-the-art standards.

Valuable Communication.

The foundation of our 25-plus year history is built upon communication and coordination of care. We strongly believe in open communication with the health care providers of our mutual patients, as well as providing valuable clinical information necessary for care coordination.

Convenient Locations.

LifeStance Health serves many communities and health care systems in multiple locations

Ease of Access.

Call, fax or email — LifeStance Health offers easy ways to refer patients or ask referral questions. Use our fax referral form when it's convenient for you, or call our Intake Department directly. For more information or generic questions, email us at info@psychbc.com.

Expertise in the Field.

LifeStance Health continues to enhance our delivery of behavioral health care through the use of outcomes data and analysis.

Scheduling Patient Appointments

Our trained Intake Specialists are accessible by phone Monday through Friday from 8:30 am to 5:30 pm. The following lines can be used for direct access to our Intake Department:

  • Cleveland – 216.468.5002
  • Cincinnati – 513.904.8346
  • Columbus – 614.542.7046
  • Evansville – 812.401.8008
  • Louisville – 502.702.1853


To schedule an appointment, LifeStance Health will need the following information:

  • Patient Name
  • Address
  • Phone number
  • Date of birth
  • Insurance information
  • Nature of behavioral health issue or relevant diagnoses

Referrals can also be facilitated through our fax referral form.

Patient Outcomes Report

Our office will mail a summary of patient outcomes data to you as soon as it is complete. For more information, please contact LifeStance Health for assistance.